To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need your receipt or proof of purchase. To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at @firstname.lastname@example.org.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.