Frequently Asked Questions

Our Food

What is sourdough?

Sourdough is bread that has been naturally leavened, meaning it does not rely on commercial yeasts to rise. Instead, a fermented flour and water mixture, called a ‘starter’ (aka our sourdough mama), that contains wild yeasts and beneficial bacteria is used to help the dough to rise..

Are all of your breads sourdough?

Most of our bread is sourdough; except for our baguettes, burger buns and seed loaf.

Why eat sourdough?

Besides its good taste and chewy texture with a crunchy crust, the naturally occurring lactic acid bacteria, wild yeasts and long fermentation process required for sourdough bread make it a healthier and easier to digest choice than your average loaf of bread.

Do you have gluten free products?

We stock a range of Nonie’s breads, which are certified gluten free by Coeliac Australia. Our crackers are also certified gluten free.

We also make several products that do not naturally contain gluten, but as our bakery uses shared equipment we cannot guarantee these items to be completely gluten free.

What is your allergen advice?

Whilst we do our best to avoid cross-contamination - our bakery produces food containing gluten, nuts, seeds, grains, cereals, peanuts, sesame, dairy, eggs and soy and so we cannot guarantee them to be free of these.

Are your ingredients organic?

We strive to use organic produce from either our garden in Terrey Hills, or from organic farmers like our friends at Block 11 Organics. All our flour is either certified organic or certified sustainable from Wholegrain Milling Co.

What type of packaging do you use?

For our packaged products we aim to always use recyclable packaging and where possible it is compostable. We are continually working to improve our packaging where we can and if anyone has any wonderful planet friendly packaging ideas we may not know about - please get in touch!

How should I store my bread

In one of our reusable bread bags! Or wrapped in a large cotton tea towel - let the bread breathe and don’t put it in the fridge!

If you wish to savour your loaf for more than a few days, slicing and popping it in the freezer the day that you purchase it ensures fresh slices of toast for you to enjoy as you please.

Can I buy a gift voucher?

Yes, we sell ‘Berkelo dough’ - find it here or head in to one of our shops to buy in person.

What's a 'poolish'

A Poolish is a highly fluid baker's yeast-cultured dough. It’s a type of pre-ferment traditionally used in the production of French bakery products. We use it to make our baguettes.

Do you run workshops or classes?

During normal times (pre-Covid 19) we ran a series of sourdough and fermentation workshops. We plan to offer these again in 2021. Sign up to our newsletter and keep an eye on our Instagram page for more info as things change.

Online Ordering

How do I order?

We'd love you to place an order online and we'll get your order ready for collection at your closest store. We're working on a delivery model for metro and suburban areas.

We're also keen to kick start a subscription model where we make bread for your each week and deliver to you on a set day. Let us know if this is something you'd be excited to receive?

My account

Our new website requires you to create a new login and password. Please register your details and create a new account here. Once you've registered you can login and see your order history.

Click + Collect

We'd love you to place an order online and we'll get your order ready for collection at your closest store.

Our production cut off time is 2pm each day, so if you place your order before 2pm you'll be able to collect the following day after 8am. If you place your order after 2pm it will be ready to collect at 8am two days later.

How will purchases appear on my credit card statement?

Purchases will appear as SP * BERKELOAU  on your credit card statement.  

Will you give my details third parties?

Absolutely not. Your information will never be passed on.

Delivery

Do you deliver?

We are new to this delivery caper, but we are really excited to offer our range of breads, pastries and pantry items.

Enter your postcode in the postcode selector on the home page to check if we deliver to you

What are your delivery fees?

Sydney Deliveries

  • Our delivery fee is $11.95 (inc GST)
When do you deliver?
  • In December we will be delivering on those dates
    • Wednesday December 23
    • Thursday December 24
    • Friday December 25 (between Mosman and Palm Beach only)
    • Tuesday December 29
    • Wednesday December 30
    • Thursday December 31
  • In 2021 we will deliver to most suburbs in Sydney on Mondays and Thursdays

Our drivers will aim to deliver your order between 11am and 7PM.

Is there a delivery map?

You bet! Check it out here.

I've checked my postcode and it says you don't deliver to my suburb?

We're sorry about that. If you think there's been a mistake get in touch and we will do our best to remedy it

What about regional deliveries?

We are working on extending our delivery network in 2021. If there’s a postcode you’d like us to service, please get in touch.

How do you deliver?

Our deliveries are made in refrigerated vehicles. This may seem counterintuitive for bread and pastry but allows us to send chilled and frozen items too. We have included warming instructions for all items that don’t usually like the cold. Our chilled and frozen items will need to go straight into the fridge on arrival. Bread and pastry can be stored in ambient temperatures and should be consumed within 48 hours to maximise enjoyment. 

When do you deliver?
  • Orders placed by 2PM on Sunday will be delivered on Monday.

  • Orders placed by 2PM on Wednesday will be delivered on Thursday.

If you’d like to order outside of this delivery schedule you are welcome to place a Pickup order.

Your delivery schedule doesn't suit me. Can I pick up in store?

All orders placed by 2PM will be available to collect in store after 8AM the following day. There are a few exceptions to this. Our family cakes and big loaves require extra preparation time (48 hours).

What if an item I've ordered is out of stock?

Due to the complex nature of Berkelo’s fermentation for bread and pastry production, occasionally, it’s possible that some of the items in your order may be out of stock. If this happens, we will contact you by phone or email to determine what you’d like to do. We can either send alternative items or provide you with a refund.

When can I expect my order?

Deliveries will be made between 11AM and 7PM. We are unable to provide more details around delivery times. Please ensure someone will be home to receive the delivery or provide instructions where you would like your order left.

Do you deliver to PO Boxes?

No, sorry we don’t.

Do you ship internationally?

Thanks for your interest, no, Berkelo only delivers within metro Sydney at this time.

What payment methods does Berkelo accept?

Berkelo uses Shopify Payments through which you can purchase using American Express, Visa & Mastercard. We also accept PayPal.

Feedback

How do I give feedback?

We'd love to hear your feedback, good or bad. Please send an email to admin@berkelo.com.au and we will get straight back to you.