Frequently Asked Questions
Sourdough is bread that has been naturally leavened, meaning it does not rely on commercial yeasts to rise. Instead, a fermented flour and water mixture, called a ‘starter’ (aka our sourdough mama), that contains wild yeasts and beneficial bacteria is used to help the dough to rise.
Most of our bread is sourdough; except for our baguettes, burger buns and seed loaf.
Besides its good taste and chewy texture with a crunchy crust, the naturally occurring lactic acid bacteria, wild yeasts and long fermentation process required for sourdough bread make it a healthier and easier to digest choice than your average loaf of bread.
We also make several products that do not naturally contain gluten, but as our bakery uses shared equipment we cannot guarantee these items to be completely gluten free.
Whilst we do our best to avoid cross-contamination - our bakery produces food containing gluten, nuts, seeds, grains, cereals, peanuts, sesame, dairy, eggs and soy and so we cannot guarantee them to be free of these.
We strive to use organic produce from either our garden in Terrey Hills, or from organic farmers like our friends at Block 11 Organics. All our flour is either certified organic or certified sustainable from Wholegrain Milling Co.
For our packaged products we aim to always use recyclable packaging and where possible it is compostable. We are continually working to improve our packaging where we can and if anyone has any wonderful planet friendly packaging ideas we may not know about - please get in touch!
In one of our reusable bread bags! Or wrapped in a large cotton tea towel - let the bread breathe and don’t put it in the fridge!
If you wish to savour your loaf for more than a few days, slicing and popping it in the freezer the day that you purchase it ensures fresh slices of toast for you to enjoy as you please.
Yes, we sell ‘Berkelo dough’ - find it here or head in to one of our shops to buy in person.
A Poolish is a highly fluid baker's yeast-cultured dough. It’s a type of pre-ferment traditionally used in the production of French bakery products. We use it to make our baguettes.
During normal times (pre-Covid 19) we ran a series of sourdough and fermentation workshops. We plan to offer these again in 2023. Sign up to our newsletter and keep an eye on our Instagram page for more info as things change.
We'd love you to place an order online and we'll get your order ready for collection at your closest store or have it delivered.
Our new website requires you to create a new login and password. Please register your details and create a new account here. Once you've registered you can login and see your order history.
We'd love you to place an order online and we'll get your order ready for collection at your closest store.
Our production cut off time is 2pm each day, so if you place your order before 2pm you'll be able to collect the following day after 8am. If you place your order after 2pm it will be ready to collect at 8am two days later.
Berkelo uses Shopify Payments through which you can purchase using American Express, Visa & Mastercard. We also accept PayPal.
Purchases will appear as SP * BERKELOAU on your credit card statement.
Absolutely not. Your information will never be passed on.
Due to the complex nature of Berkelo’s fermentation for bread and pastry production, occasionally, it’s possible that some of the items in your order may be out of stock. If this happens, we will contact you by phone or email to determine what you’d like to do. We can either send alternative items or provide you with a refund.
You bet we do! We are really excited to offer our range of fresh breads, pastries and pantry items for delivery across Sydney
Enter your postcode in the postcode selector on the home page to check if we deliver to you. In 2022 we're making our pantry products available for delivery across Australia. These products are suitable for national delivery.
- Our Sydney "local" delivery fee is $14.95 (inc GST)
At the moment we deliver to most Sydney suburbs Monday to Friday.
Our drivers will aim to deliver your order between 11am and 7pm. At times we may experience unexpected delays and orders may be outside of this time frame. We appreciate your patience and understanding.
If you’d like to order outside of this delivery schedule you are welcome to place a Pickup order.
You bet! Check it out.
Check out the National delivery location tab for the pantry items we can ship to regional and Interstate postcodes.
Our deliveries are made in refrigerated vehicles. This may seem counterintuitive for bread and pastry but allows us to send chilled and frozen items too. We have included warming instructions for all items that don’t usually like the cold. Our chilled and frozen items will need to go straight into the fridge on arrival. Bread and pastry can be stored in ambient temperatures and should be consumed within 48 hours to maximise enjoyment.
Deliveries will be made between 11am and 7pm. We are unable to provide more details around delivery times. Please ensure someone will be home to receive the delivery or provide instructions where you would like your order left.
Yes! We do! We've made a selection of our pantry products available for national delivery. So if you're in Perth, or Townsville, or Brunswick, or Cygnet you can enjoy our range of sourdough pasta, biscuits and drinks. Pop the search term 'national' to see what's on offer.
Our national delivery fees are calculated by weight and your destination.
Once we have received your order and depending on weight/volume we may need to contact you to adjust the delivery fee.
Our team works on business days, so your order will be sent the following business day after we receive it.
We will make sure you receive tracking information for your order via email or SMS. Please allow between 2-7 business days to receive your order (depending on your location).
Regrettably, due to COVID-19's impact on couriers and the post, there can be extended delays in receiving your order. Keep an eye on your email for delivery updates, and use the tracking enquiry links to contact the courier if you have any questions about the status of your order. If you are having trouble getting an update from the couriers directly (generally allow 24 hours for a response), get in touch at firstname.lastname@example.org.
Other Delivery Q's
No, sorry we don’t.
Thanks for your interest, no, Berkelo only delivers within Australia at this time. Of course, we can take international payments if you'd like to send a gift to your mum/auntie/cousin/pop in Oz